Services Presentation
Support
ARI PD Business Management Systems
Support Levels
| Severity | Department | Description of Severity |
| Level 1 - High | Development | Critical Business Impact: Critical issue occurring on production system preventing business operations. |
| Level 2 - Low | Support | Normal Business Impact: Issue causing a partial or non-critical loss of functionality on production system. |
Support Options
- Number of incidents
- Critical support response time
- Non-critical support response time
- Email support
- Phone support
- Chat support
- Issue Tool for tracking
- On-site or Remote
- 24/7/365 or Business Hours
Issues - Login
Issues - Plan & Track
Issues - Release & Report
Thanks
ARI PD Business Management Systems
Enterprise Software and Solutions on Demand