Service Offerings

We’re able to get you up and running quickly with a solution designed to meet your needs. True to our reputation for making work easy, our solutions can always be adapted to address your future needs, from regulatory changes to global expansion, increased management needs, and more robust capabilities.

Planning Services

A successful implementation isn’t just cost-effective on the front end; it also boosts employee adoption and helps you achieve a faster return on your investment. Our globally experienced services team will help you:

• Identify key business goals and priorities for your workforce management solution
• Map out a strategy for completely and efficiently meeting your goals
• Determine the best implementation approach for your organisation’s budget and timeline
• Establish benchmarks and metrics for evaluating the long-term success of your solution

Implementation Services

No matter what degree of implementation support you need, we can help. We configure and implement your software solution, provide consultative assistance to your internal team, or coordinate your implementation. Each and every implementation project is designed to deliver a complete project including:

• Solutions designed around your requirements, leveraging our best-practices based delivery model
• Configuration based upon standard components to ensure the highest quality delivery
• Extensive testing to ensure that the solution performs as expected
• Deployment assistance throughout the deployment lifecycle

Environment Types

Software Development Lifecycle (SDLC) involves multiple activities, such as planning, analysis, design and development, different types of testing, deployment, and maintenance. These activities usually happen in various software environments, which could be classified as development, testing, staging, and production environments.

Development	Used by dev team for feature preview and collaboration No client data
Testing	Used by project team for acceptance testing with test data No client data
Staging	Pre-production used for final acceptance based on production size data set Limited production data
Production	Used by clients (live) Full production data

Development Environment

A development environment is configured to enable developers to write code quickly, verify it by creating basic tests, and be productive. This environment resources are much smaller than what it takes to run an entire application in real-life implementation. It also features developer-specific tools that may at times hinder rigorous QA validation. And most importantly, the development environment is constantly changing – with new functionality being added all the time – which makes it difficult for QA team to run time-consuming tests, e.g., regression or integration tests, without disrupting the development process.

Testing Environment

A testing environment is where the QA team can use a variety of testing tools to run all their different tests over the application code taken from the development environment. While developers check their code for simple bugs before passing it for quality assurance, QA engineers execute more complex and time-consuming types of tests to check the compatibility of the new and old code, the correct integration of different modules, the system’s performance, etc. Running such tests on the development environment would lead to a huge waste of the developers’ time.

Staging Environment

Even though testing is typically performed alongside development, the need for user-acceptance testing on a staging environment is of paramount importance. A staging environment is an identical replica of the customer’s production environment, which also typically contains real production data that’s been sanitized for safety purposes. It is hosted in the same way as the production servers and involves an identical setup and update operations. Therefore, testing on a staging environment offers the most reliable way to check code quality and ensure the production servers are successful.

A testing environment – even though critical for ongoing code quality assurance – can hardly achieve the same real-life degree of the customer’s system emulation. That’s why it is a common best practice to have the application code thoroughly tested on the staging environment before moving it to production. It is considered a must for enterprise applications.

Production Environment

A production environment is where your application lives and operates after the launch. It is where you deploy all the final work for your customer or roll out your new version of the application to be accessed by your clients.

Application Managed Services

We assist your team with our best practice knowledge and our experience with planning, configuring, testing and deploying changes to your application. Based on your unique business needs and in-house skillset, we offer a dedicated team to assist in one or more of the following services:

• Ongoing administration activities
• One-on-one system configuration coaching
• Perform all system design, configuration and migration activities required to move new changes into the production environment
• Assistance with the planning, requirements gathering, testing and deployment of ongoing system changes or enhancements

Process and Optimisation Services

Today, time and change impact how business is done. Our Process and System Optimization services help you determine and prepare for the impact by assessing business processes, technology processes, and operations at the convergence of business and technology processes, to identify any misalignment between the current business needs and current processes, policies, and procedures.

The resulting recommendations from allow for better understanding of your current state so you can take informed action to address people, process and technological shortcomings, leading to improved efficacy, reduced waste, decreased costs and even increased revenue.

• Provide a solid foundation for the decision process
• Identify opportunities for process improvement
• Allow for prioritization of your organization’s requirements
• Evaluate both quantitative and qualitative factors
• Encourage independence and vendor management principles
• Leverage industry experience and accelerators
• Build confidence, buy-in and external stakeholder visibility
• Incorporate project management throughout the process

Change Management

Change management service is developed to help organisations like yours achieve successful, smooth transitions when implementing new absence management and time tracking processes. Our team can provide you with expert guidance, a proven roadmap, and customisable tools to help your organisation address the human element of change.

• Create a structured approach to implementing our solutions
• Prepare your entire workforce for the required changes
• Meet employees’ needs with easy-to-use self-service tools
• Increase employee adoption and achieve lasting benefits

Contact us today and challenge us to help you solve your critical business issues.