Easily scale and streamline your customer service and drastically improve your customer's experience.
Track tickets better and improve support process
Improve ticket resolution and save time with automation
Reduce chaos with better organization and queueing
Gain agent productivity with a simple interface
Lets you do online ticket management via various channels like mail, phone and live chat, to give your customer a personalized support experience.
Get overdue alerts and notices on missed due dates, and priority escalation. Create an unlimited number of SLA Plans and assign them to help topics, departments or ticket filters.
Manage trouble ticket workflows by merging similar tickets, cloning already existing tickets, thus making the work of your support agents fast and accurate.
Organize and categorize your tickets based on priority, type of ticket etc. to simplify your support process.
Escalate tickets automatically when required and make sure your SLAs are constantly on target.
Measure your support by gathering help desk analytics and support staff analytics to enhance your trouble ticket management.
Reduce ticket incoming count by giving access to all information through the detailed knowledge base and FAQ system.
Ticket locking mechanism to allow staff to lock tickets during response and avoid conflicting or dual responses.